男友太凶猛1v1高h,大地资源在线资源免费观看 ,人妻少妇精品视频二区,极度sm残忍bdsm变态

Global EditionASIA 中文雙語Fran?ais
China
Home / China / Society

Consumer survey slams securities, express delivery hotlines

By LI LEI | chinadaily.com.cn | Updated: 2018-12-19 21:01
Share
Share - WeChat

Securities companies and express couriers rank rock-bottom for their customer service hotlines, according to a survey of service sector enterprises by the China Consumers Association.

The group said on Wednesday it had made 4,301 calls to hotlines operated by 47 companies across eight industries, including banking, insurance, telecommunications and transportation.

Ninety-eight percent of calls were answered within 10 seconds, with 54 percent answered within three seconds.

Less than 1 percent of calls went unanswered, including several made to branches of GF Securities in Changchun, Jilin province, and Nanchang, Jiangxi province.

No 1 in the rankings was China Insurance, where it took an average of 9.2 seconds for callers to reach a human operator.

The association said the hotlines for six express delivery companies all tested poorly for how long it took to speak to a human: STO (an average of 17.4 seconds), EMS (19 seconds), SF (19.9 seconds), ZTO (24 seconds), Shanghai YTO (27 seconds) and Yunda (39.4 seconds).

Bike-sharing companies Mobike and Bluegogo both performed well, but major player Ofo received a poor rating for problems that prevented customers speaking to a human.

The survey showed that 10 companies — including Air China, China Southern Airlines, China Eastern Airlines and Hainan Airlines — offered English-language services.

However, the 12306 hotline for booking train tickets was available only in Chinese, it said. Network operator China Railway Corp declined to comment on the survey report when contacted on Wednesday.

The association also said some banking hotlines made it too complicated to modify passwords, while few companies provided customer services 24/7.

Top
BACK TO THE TOP
English
Copyright 1995 - . All rights reserved. The content (including but not limited to text, photo, multimedia information, etc) published in this site belongs to China Daily Information Co (CDIC). Without written authorization from CDIC, such content shall not be republished or used in any form. Note: Browsers with 1024*768 or higher resolution are suggested for this site.
License for publishing multimedia online 0108263

Registration Number: 130349
FOLLOW US
 
主站蜘蛛池模板: 沙洋县| 滁州市| 余姚市| 遂川县| 盐亭县| 海丰县| 滁州市| 郎溪县| 梓潼县| 共和县| 蕉岭县| 阿图什市| 横峰县| 宣威市| 临汾市| 天峻县| 台湾省| 建平县| 武陟县| 那坡县| 中阳县| 巢湖市| 孝感市| 霍邱县| 保亭| 财经| 化隆| 唐海县| 娄烦县| 石台县| 任丘市| 东丽区| 城市| 文昌市| 隆回县| 汤阴县| 海伦市| 汾西县| 祁阳县| 石景山区| 平乡县|